Here are some of the common weaknesses that negatively impact relating to others marks.
🔴 Common weaknesses:
- Lacks empathy in voice or non verbals e.g. gives a matter-of-fact or detached delivery
- Fails to acknowledgment of emotional states
- Rapport lacking or superficial
- Overly doctor-centred approach
- Misses verbal or non-verbal cues
- Failed to follow up on patient concerns
- Misses opportunities to involve family, colleagues or team members
- Des not check understanding
- Does not share management decisions
- Disorganised flow of questions
- Uses medical jargon or gives unclear explanations
- Neglects ethical considerations (e.g. consent, autonomy, safeguarding
🤔 Why not look back at your last recorded consultation? Could any of these feedback statements apply to your consultation? How could you counter them? How could you demonstrate an understanding of ethical considerations?
Here are some of the common strengths that positively affect relating to others marks.
🟢 Common strengths:
- Warm, empathic and supportive approach
- Non-judgemental in tone showing genuine curiosity
- Builds rapport effectively with patients and colleagues
- Involves family members or team appropriately in care
- Focuses on the patient’s agenda and encourages shared decision-making
- Listened attentively and responded to both verbal and non-verbal cues
- Structures the consultation with clear explanations and summaries
- Uses accessible, jargon-free language
- Demonstrates awareness of ethical principles such as consent, autonomy and safeguarding
🤔 Again, why not look back at your last recorded consultation? Do any of these feedback statements apply to your consultation? How could you improve?
N. Boeckx
