A service evaluation of Clinitalk demonstrated sustained use of Clinitalk was associated with key positive behavioural trends core to SCA success and best clinical practice. A review of data from 3322 consultations from users in their first 4 months demonstrated Clinitalk use was associated with improvements in conversational balance.
Improvements were replicated in both UK and internationally qualified doctor groups.
Further analysis of 4552 consultations over 18 months demonstrated the trend towards improved sharing of the consultations was sustained.
Trainers reported they were impressed by the detail, depth and accuracy of its assessments and valued that it gave doctors confidence, helping them take responsibility for their own improvement. Trainees reported that Clinitalk helped them be more patient-centred, and ask more open questions.
